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Terms & Conditions
Valid from May 20, 2022
Booking of a tour requires completion of the booking form and 50% deposit via PayPal at least 24 hours in advance. You will receive a confirmation email that your tour has been confirmed. If you do not receive a confirmation email after you have made your 50% deposit via PayPal, please ensure to contact us immediately at [email protected] or 1(504) 8820-9991. Do not assume your tour has been booked.
If you have not made your 50% deposit via PayPal, please note that your tour is not confirmed.
Step 1: Search for your tour on our website on the menu bar “tours” where you will see all tour packages available
Step 2: Select your tour package
Step 3: Book your tour by completing the booking form
Step 4: Check your email for itinerary and payment details
Step 5: Make payment as per instructions on the email
Step 6: Check your email for the confirmation of your tour reservation
Making a reservation ensures your space for your chosen adventure, location, date and time.
Making a deposit and/or paying your trip in full is our commitment from you that you will be participating in a scheduled adventure with us and we hold that space for you.
Terms of reservations
The reservation fee is fully refundable if you cancel at least 48 hours prior to your tour scheduled date. For the benefits of doubt, if you cancel within 48 hours of your scheduled tour, you are no longer entitled to any refund.
There are not refund for NO SHOWS. If you fail to show up for your scheduled trip or cancel close to the trip date, it is nearly impossible for us to schedule other group/participants in your place, as many of our tours are sell out. Please be mindful of our refund policy and let us know if your plans change at least 48 hours in advance of your scheduled tour.
Cancellations and Modifications
Standard Cancellation Policy
Tours must be cancelled at least 48 hours in advance to your tour date. Cancellation should be submitted via email [email protected] or directly through the “Contact Us” form. Please include your name, booking number, and other details necessary.
Cancellation in less than 48 hours will not be refunded.
a) + 48 hours’ notice – You can reschedule or cancel
b) Under any circumstances that your ship does not dock at the port of Roatan due to bad weather conditions or technical problems, you are entitled to a full refund.
Our tours are transferrable, this means that if you are unable to make it for whatever reason, you can transfer your tour to another person, just send us an email with this communication and the name of the person who will be taking your tour.
As a customer with an existing tour package, you can add more activities to your existing tour package, this will be considered customizing your tour.
Customers can opt to change their tour package for an equivalent or higher package price. However, price different will apply to the customer.
For questions or concerns please us an email to the following:
Email: [email protected]
Phone: 1(504) 8820-9991